VOIP AND DIGITAL PHONE SERVICE MAY INTERFERE WITH YOUR SECURITY/LIFE SAFETY SYSTEM

13767649_sWe would like to inform you about the potential impact that new types of phone services may have on your security/life safety system.  Commonly referred to as “VoIP” (Voice over Internet Protocol) and “digital telephone service,” these new phone options are rapidly growing in popularity.  These technologies allow you to make telephone calls via a broadband connection instead of using a traditional, “landline” phone service.  The benefits include enhanced features and lower costs compared to the traditional service. Typically, these new types of phone services replace your landline service.

It is important that you are aware that these new services can adversely affect your electronic security/life safety system.

In almost all cases, your security/life safety system relies on proper operation of the telephone line, and its associated special security wiring, to reliably communicate alarm signals to the central station. There are several important things to consider before making the decision to use VoIP or digital telephone service:

  • With a self-installed VoIP service, such as Vonage or AT&T’s CallVantage, your alarm system may lose its connection to the telephone service, rendering the system unable to send alarm signals to the central station.  VoIP technology may also cause your alarm signals to get scrambled as they are sent to the central station.
  • With digital telephone phone services offered by your cable provider, your system may be unable to consistently and reliably send alarm signals to the central station.  This technology may also cause your alarm signals to get scrambled as they are sent to the central station.
  • In addition to the security system’s battery back-up equipment, VoIP and digital phone services may need additional battery back-up equipment to maintain communications in the event of a power failure.

Either way, there is significant risk that your security/life safety system will not be able to communicate an emergency signal to the central station.

We encourage you to check with Secur-Tek, Inc. before making any changes to your existing telephone service. If you have already made the decision to switch to VoIP or digital phone service, it is extremely important that you contact us after you have the new phone service installed and Secur-Tek, Inc. will arrange a service call to properly test your system and check the wiring.

For the utmost reliability, there are new security communications solutions available that use digital wireless transmission or the Internet to reliably send alarm signals to the central station. These services allow you to take maximum advantage of cost savings from VoIP or digital telephone services while maintaining, and even improving, the reliability of your security/life safety system.  We would be happy to discuss these options with you.

If you have any questions, we encourage you to contact Secur-Tek, Inc. at 919-387-1800.

 

Home Theater Without the Hassle: Set Up Your System for the Super Bowl

Home theater systems make watching your favorite movies — or the upcoming Super Bowl — way more exciting. With the right screen and sound system, you feel as though you’re part of the action.

This time of year, many people try to install their own home theater systems. While the process seems easy enough, like many DIY projects, it can be harder than it looks. Here are three fantastic reasons to call Secur-Tek’s team for help:

1. No hassle. The day before the big game, you’ve got cables and cords all over the place. Hours later, you’ve tested one way, tested another. You can avoid the hassle by calling on our team to make sure the connections are not only correct, but stowed away attractively and neatly. Plus, our team can answer any questions you have about the system and how it all works. You can then spend more time basking in the glow of the amazing system before your friends arrive. 

2. Better picture and sound quality. You just spent good money to buy the best quality products. Great! But setting up the system wrong means you won’t get the best quality audio or video. Why spend that money only to lose out due to an error? Proper calibration, set up, and the room acoustics all go into the right system. Our team can make sure your home theater impresses friends, visitors, and even you! 

3. Peace of mind. Many people can help you hide cables or mount a TV so that it won’t fall off the wall. Installing a good home theater system requires more than construction knowledge. Hiring experts who spend their days drooling over home theater systems will ensure you’ve got the best system for your space and budget. Plus, you don’t have to worry about making mistakes that leave holes in the wall or cause electrical problems. (Your spouse will appreciate that peace of mind, too.)

What questions do you have about home theater systems? The team at Secur-Tek is happy to help. Contact us to get your system installed before your next party.

How to Prevent Packages from Being Stolen Off Your Porch

Packages left on the porch are vulnerable at any time, but ‘tis the season for a few more brown parcels to appear at your doorstep. The demand for online shopping is constantly increasing, and last year carriers delivered more than 600 million packages this time of year. Whether you’re ordering gifts online for family or receiving them from friends afar, you’re more likely to have packages sitting pretty on your porch this month.

A 2005 report from insurancequotes.com estimated that about 23 million Americans have experienced porch package theft. Many find out about it later. After all, you may not know a package was delivered until you realize it never arrived. One media outlet reported last year that organized “Porch Pirates” follow UPS and FedEx trucks and then steal packages shortly after the truck delivers it.

8 Tips for Package Theft Prevention

Protect your packages with these security steps:

  1. Customize delivery. If the ordering system allows you to choose the time of delivery, select a time you know you’ll be at home.
  2. Install a doorbell camera. Not all package delivery teams ring the doorbell, but if they do, you’ll be able to see the person dropping the package off. Now that you have delivery confirmation, you can try to get home sooner to pick it up. Some doorbell cameras also turn on when there is movement on the porch, so you could see someone trying to steal the package as well. You can also install a regular camera with motion-sensing and recording features so you can monitor your porch and use the recording to prove the theft.
  3. Deliver decisively. Have the package delivered elsewhere. If you’re not home much, consider having the package delivered to your office or a friend or neighbor’s house for safekeeping.
  4. Hold the post. Have the post office or carrier hold the package. Request UPS, FedEx and the Postal Service to hold packages at their facility for you to pick up later. UPS has created a service called Access Point that enables you to choose an alternate delivery location in your neighborhood.
  5. Neighborhood watch. Alert a neighbor that you are expecting a package and have him or her keep an eye out. If you won’t be home for a long time, he or she might be willing to hide the package for you. If you use Nextdoor or a similar neighborhood app you can let neighbors know if something has been stolen from your porch so they can keep an eye out.
  6. Hide your valuables. Talk to your postal carrier about packages. Is there an easy place for him or her to hide them? Some carriers will place them on the back porch if requested.
  7. Be aware. Talk to family and friends who may be mailing your holiday gifts. Ask them to let you know when they send things so you can watch for it.
  8. Light it up. Install outdoor lights. Your package is more likely to be stolen during daylight hours, but night falls early this time of year. Outdoor lights with motion or light sensors are a good way to keep people away from your home in general.

Heading out of town? Check out our 7 ways to tighten home security for the holidays.

Is Your Wireless Security System Safe?

54163030 - information security online privacy protection conceptWireless has made life easier in many ways. You can print something from your living room using your wireless printer. Your wireless phone means you don’t have to buy a 30-foot curly cord and drag it around the house. (Remember that?)

Security systems are wireless, too. While wireless has made life easier, it also makes our homes and devices more vulnerable and not all security systems are created equal. Here is what you need to know to keep your family and valuables safe.

How Wireless Works

Wireless security systems use radio frequency signals sent from your door or window sensors. Those sensors trigger an alarm if breached. According to a study done by two researchers, most systems do not encrypt or authenticate the signals sent from those sensors. That means a hacker could trigger false alarms or even block the signal, preventing the alarm from sounding and preventing the system from alerting fire or police officials. Some alarms come with anti-jamming measures, but hackers have found ways around those, too.

How to Protect Your Home

You really do get what you pay for in security. Inexpensive, DIY systems are vulnerable to hacking. Lyric Systems by Honeywell offers 128-bit encryption. It’s more expensive, but more secure. Any system you choose needs to have encrypted signals. Some alarm systems broadcast on multiple channels, making them tougher to jam. Ask your security team about these options. 

Another option is to install a wired system. Some security experts point out that thieves can cut the wires, but in some residences, the wires are difficult to access, making this a more useful approach.

Don’t buy a used system or used cameras. The previous owners may be thieves who retain access to those devices.

Change usernames and passwords. Anytime you buy an out-of-the box system, a new wireless router, or anything, you MUST change the username and password from the default. While this won’t necessarily prevent all hackers, you might as well make it a little tougher for them. As Forbes found, one security company mailed systems to people with the default login of username “admin” and password “admin.” Because those businesses never changed their login information, it was easy to guess and access their system.

If you have something to protect, such as valuable jewelry, electronics, or art, invest in a good security system installed by Secur-Tek. Our team can recommend a system that fits your security needs. 

4 Amazing Security System Features You Should be Using

Home security systems are getting better all the time, and not just in keeping your home safe from burglars. Today’s security systems can also monitor many more things about your house, from water leaks to who’s at home.

Here are four features you’ll want to try:

Water Sensors – Remember that time you came home from vacation to find your laundry room flooded? What a mess. Avoid that situation from now on by installing environmental sensors in your kitchen, bathroom, laundry room, and basement. These detectors notify you when floods, leaks and extreme temperatures occur so you can take action and prevent serious wall or floor damage. Leaks also account for 10,000 gallons of water wasted annually — in one household.

Pet Friendly Sensors – People with pets at home often worry about their alarm system going off when Fido jumps onto the couch. While that used to be a problem, today’s motion sensors can be set to detect the difference between an intruder and your furry family member. Animals up to 100 pounds can move around your home without tripping the alarm. Plus, home security systems can help you keep an eye on our four-legged friends, alerting you to smoke, carbon monoxide, or other problems. Systems can even tell you if outdoor gates or kitchen cabinets are open.

Video – Video is becoming very popular and it’s easy to see why: you have eyes on your home 24/7. You can see who is at the door, when your kids get home, and keep an eye on babysitters or other in-home employees. For pet owners, a live video feed gives you the chance to check on Fluffy from your desk or phone. You can even get a text message, email or video alert when your dog walker or pet sitter arrives or if they didn’t show up.

Light Controls – Your home security system offers a way to program lights for different situations, including an off-and-on scenario while you’re away to make the home appear lived in. Forgot to turn off a light when you left? No problem. What’s also fun about this control is the ability to instantly turn off or on indoor and outdoor lights from your office computer or smartphone. You’ll never have to arrive at a dark house again.

Check out many more fantastic features of our home security systems or contact us to learn more about setting up your home automation.

The Rundown on Doorbell Cameras

47237659 - close-up of woman pressing the button of a doorbell on a brick wall

Doorbell cameras are growing more popular, popping up in many Triangle neighborhoods. But does that mean it’s the right solution for your home? At Secur-Tek, we’ve received more questions about doorbell cameras in recent weeks, so here is the rundown on how doorbell cameras might aid your home security.

What is a doorbell camera?

A doorbell camera alerts you when someone rings your doorbell. You can speak to visitors through your smartphone from anywhere — just as if you are home. In some cases, the camera will detect motion and send an alert to your phone even if the bell isn’t rung. Some will record video for later use.

Why use a doorbell camera?

Doorbell cameras have many advantages for busy people. Most home burglaries occur between 10 a.m. and 3 p.m. when no one is home. Now that Wake County year-round schools are back in session, it’s more likely that your house is sitting empty for at least a few hours each day. These days, we might not know our neighbors well enough to rely on them for monitoring our porches — and that’s if our neighbors are home at all.

Also, about 33 percent of intruders enter a home through the front door. Many would-be burglars will ring a doorbell first, to make sure no one is home. Burglaries are fast, taking between 90 seconds and 12 minutes, according to the FBI. On top of that, burglaries are difficult to solve; only about 13 percent of burglaries are cleared by police.

Pros of a Doorbell Camera

Those burglary statistics are why a doorbell camera adds another layer of security. With one in place you can:

  • Pretend to be home by “answering” the door.
  • Monitor movement on your porch, whether it’s a delivery person or someone suspicious.
  • Monitor housekeepers entering your home or get an alert when your child returns home from school.
  • Lock and unlock the door remotely.

With some models, you can record video footage of someone if he/she enters your home, making it easier to identify suspects.

How to Choose a Doorbell Camera

Not all doorbell cameras are created equal. Like so many things, the type you buy depends on what you need and how much you are willing to spend. Some things to note as you shop:

  • Video Quality – is it HD and how clear is the image?
  • Mounting Hardware – Some consumers have complained about mounting systems for some of the less expensive models. They have been known to break during the installation process. Be sure yours comes with a solid mounting system.
  • Fit – Will it work for your doorframe?
  • Wires – Hardwired or wireless?
  • Night Vision – Some doorbell cameras offer the ability to record night video.
  • On-Demand – Some cameras let you check the video whenever you want, while others only show you video when movement is detected.
  • Phone Compatibility – Some versions don’t work with all mobile carriers and devices. Make sure yours works with what you have.
  • Contracts – Some of the popular models come with monitoring contracts and may require someone else to install them.
  • Appearance – They come in a variety of sizes, shapes, and colors.

We sell multiple types of doorbell cameras at Secur-Tek. Talk to us about whether adding one to your home security system is the right move for you.

Secur-Tek at The 2016 Peak City Pig Fest, Apex

d68eec3f-7dfc-415d-90c0-4178818e1647
On June 17-18, 2016, Secur-Tek was honored to be a Sponsor at the 5th Annual Peak City Pig Fest – a Kansas City Barbecue Society (KCBS) Sanctioned BBQ Competition in the Historic Downtown of Apex, North Carolina.  Peak City Pig Fest is the only KCBS-sanctioned event in the Triangle.

The Apex Sunrise Rotary Foundation Inc. hosted this free, family friendly street festival that attracted over 25,000 visitors to Apex for a day of food, fun and BBQ.

Over 45 professional BBQ cook teams from across the country competed for a total of more than $10,000 in prize money while cooking chicken, ribs, beef brisket and pork. Judging was conducted by 100% KCBS certified BBQ judges using KCBS Rules.

The Peak City Pig Fest raises funds to support the community through the various causes supported by Apex Sunrise Rotary Foundation, including Western Wake Crisis Ministry and Operation Coming Home, which builds homes for disabled veterans.

Secur-Tek is proud to support the local community in this way.

 

03a79799-a7b5-420c-b4a5-a6a56fb13211

IMG_0220

 

Connect Amazon Echo to Control4 for Voice Activated Home Automation

It’s not Rosie, the Jetson’s robot maid. But the future envisioned decades ago is getting a little bit closer every day, especially when it comes to home automation. The latest example is the Amazon Echo.

The Amazon Echo is a small black device that sits in your room. Using voice commands, you can ask it questions about the weather or sports scores, have it order something for you on Amazon, play your music, and more. Just like iPhone has Siri, the Echo has a female voice answering to the name Alexa. One woman says she loves to play a version of 20 questions with Alexa.

By connecting Echo to other systems, you can do even more. One man figured out how to use Echo to pull his Tesla car out of the garage.

Home Automation

Customers often ask us about voice commands for home automation and this is the answer. The Echo connects to smart home devices such as Nest thermostats and the Control4 system so that you can use voice commands to control some of the home automation you have created. At Secur-Tek, we have set up the Echo to work with our Control4 systems so we can turn lights on when we arrive and off when we leave. We can also turn on a TV in our lobby and raise and lower the volume of our lobby music.

While these features are on a limited scale right now, more features are coming every day.

Security Warning

One feature some might consider is using the Echo’s voice command feature to turn your home security system on and off. While this is possible to set up, the Echo does not have individual voice recognition. That means if you set up this option, anyone could come in and tell Echo to turn off the security.

Many of the features offered by Echo you can set up on your own. However, Secur-Tek is happy to help you set up Echo with your Control4 system or other enhancements you request.

Rosie the robot maid may not greet you when you come home, but Alexa is the next best thing. Give us a call if you want to learn more about how we can prepare you for the future.

Business Security Systems Need to Protect Inside and Out

Business owners all strive to keep their businesses safe. Installing security systems, cameras, and access tracking are all part of burglar prevention for your business.

9628174_s

But what about protecting your company from inside threats? According to a recent study, 20 percent of employees would sell their work passwords to a competitor.

“The research by identity management company Sailpoint, found that of those who would sell their passwords, 44 percent would do it for less than $1,000, and some for less than $100. This is made worse by the fact that 65 percent admit to using a single password among applications and 32 percent share passwords with their co-workers.”

Less than $100. That could be all that’s standing between you and a hacker who takes down your business. While we all want to believe the people we hire are good, moral employees who would not do something like that, we simply do not know what people have been through, what life situations may drive their behavior.

Business security systems that keep intruders out are important, but just as vital are your internal security procedures. Take a look at this checklist of things to review to keep your data safe:

  • Employee access – Secur-Tek can help you control access to the business itself, and to certain rooms. But what about who has access to your important data? Of course employees need to have a certain level of access to data, and programs to do their jobs. Maybe you already track who has access to what while they are employed with you. But what happens after that employee leaves? The above survey found that more than two in five employees still have corporate account access after they leave their job. Do you have security procedures in place to revoke access or change passwords?
  • Uploads to the cloud – Well-meaning employees may be uploading data to the cloud using various storage programs. While it’s useful to backup information in case of a crash, be sure to confirm which information is uploaded where. If you don’t have a secure server set up, your data may be at risk.
  • Downloads – In large companies, employees are supposed to check with the IT department before downloading any software or installing anything. Studies show this does not always happen. Employees get impatient with the extra layer of process. As a small business owner, you may not have an IT department, or may not have oversight of what your team downloads. But one wrong program means a virus or malware or spyware, putting your business at risk. Make a list of approved programs and check all the computers in the office on a monthly basis. While this sounds big brother, your employee is not the one whose business is at risk.

Secur-Tek works to keep your business secure from the outside. Be sure to consider what security measures you take inside your company to keep it safe.

Part 2: Q&A Continued: Secur-Tek Owner Discusses Changing Industry

Secur-Tek opened its doors in 1990 to provide the Triangle and central NC residents with security systems and home automation. In our last post, Owner Ken Henke spoke about his business and what customers should know about home and business security. This time, we continue the conversation, which includes his thoughts on a changing industry.Ken at Home Show

What question do you most often receive from potential or current customers and what’s the answer?

The most common question I get from people who call in, usually it’s do we have a contract for the system? We have a yearly agreement. A lot of our competitors have a three or five-year agreement, but we do one year.

Secur-Tek specializes in many audio and home automation services. What got you into this?

We work with a lot of builders and they have homeowners who request low-voltage products such as central vacs, audio systems, home automation, wired or wireless networking. Those are things we are able to install so it made sense to expand those services and offer them to the builders and in turn when a homeowner calls us to install them.

Not long ago, Forbes published an article on DIY home security and how it will affect the security industry. What do you think about those systems?

It mostly affects the providers of the “free” systems. A lot of the DIY systems are wireless. Some of these DIY systems are very cheap and are going to be easy for people to hack.  We do wired systems so there’s no interference so there’s no hacking or jamming of the system.

What changes do you see happening in the security/home automation industries?

I think security systems will start becoming more and more automated. The security system we install interfaces with the automation system we install. It’s going to be more and more integrated as time goes by. As it gets less and less cost prohibitive, these homes are going to have a package that includes lighting, security, music, blinds, who knows what they’re going to include. The prices keep coming down.

The one thing that will determine where it goes is whether there is enough level of expertise in the field. The companies who offer free systems, the technicians they hire, there’s often no expertise there. As these systems get more and more involved, my fear — is the field support going to be there to do the troubleshooting and the technical work that’s required in the field?

What’s important for someone to know about your business?

What’s important to us is the relationship with our customers. Our attrition rate for our customers is very low. We want to take care of that customer for life. That’s why we install a system at a market rate with the low monthly monitoring fee. Secur-Tek, Inc.’s monitoring rate is going to stay constant and not increase once the yearly agreement is over. Our employees all work for Secur-Tek and are licensed underneath my license. We don’t have subcontractors or people that I’m not familiar with that I’m sending to my customers. We trust our employees. We can let our technicians handle it and we feel comfortable that our customers are going to be happy.

Also, we use brand name products that people recognize. Everything we use has brand name recognition where we have the support of the manufacturer behind us. We’re planning for years down the road, not just for today.

And we’re a local company. What you pay Secur-Tek, Inc. is going to stay in the local community and not sent to another company’s headquarters located out of the state.