Are Monitored Security Systems Worth The Money?

Today, with home owners trying to save money on expenses, the monthly service of their monitored security system sometimes enters this equation.  A lot of home owners look at the monthly service as just monitoring of the security system; when in fact the monthly monitoring provides more value than just the security monitoring.

A majority of monitored security systems have a low-voltage smoke detector or CO detector connected to the system that can notify somebody away from the premises when there is an alarm activation.  The standard (required) 120 volt smokes and plug in CO detectors will only sound locally and if there is nobody home, or the occupant is unconscious, this does not provide life safety or notify the authorities before the situation escalates.

Most alarm keypads have medical, police panic and fire emergency buttons on the face of the pad that can be pressed if there is an emergency.  These features are only of value to the occupant if the system is monitored.

Check with your insurance company on the discount you can get for a monitored security system with a smoke and/or CO detector.  Most alarm companies have a form that is sent to the insurance company for verification of the monitored service.  Secur-Tek, Inc  charges no additional monthly fees over its low monthly monitoring fees to add a smoke, CO detector or medical notification to your system.

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Not All Alarm Companies Suck!

Home Alarm Monitoring recently wrote a blog post entitled: “10 Reasons Most Alarm Companies Suck” that was too good not to respond to.  You can read the article HERE, but they do an excellent job of pointing out how many home alarm companies do a terrible job for their customers.

They cite:

1.  Lengthy Contract Terms – sometimes up to 5 years, which can often come as a surprise to customers who have never met with a live agent and have dealt only with web and telephone based sales.

Note: Secur-Tek, Inc. offers yearly agreements and does not require customers to sign 5 year contracts.

2.  Harassing Sales Calls – customers who shop around and choose not to renew a contract can sometimes be subjected to months of calls from persistent salespeople.

Note: Secur-Tek, Inc. respects the decision of its customers and does not harass them if they decide to discontinue their monitoring agreement.

3.  Proprietary Equipment – after an expensive purchase and installation, many people find out that their installed security system is not theirs to use as they see fit and is almost always proprietary from use by other companies.

Note: Secur-Tek, Inc. uses non-proprietary equipment, so if you sell your home and the new home-owner has a relationship with another alarm company, that alarm company can use the existing equipment.

4.  Billing Tactics – many customers have discovered that their credit card or bank account continues to be charged AFTER they’ve cancelled their account.

Note: Secur-Tek, Inc. is happy to offer automatic billing as an option to our customers, but we are vigilant about stopping our bills if service is discontinued.

5.  Misleading Sales Spiels – many people are receiving misleading sales pitches offering a ‘free’ system which quickly snowballs into hundreds of dollars in start-up fees or high monthly monitoring, with the unappealing parts of the contract hidden.

Note: Secur-Tek, Inc. does not offer free security systems as a sales ploy.  The systems we install are purchased systems with a lower monthly monitoring rate that will cost our customers less when multiplied out a few years.

6.  Automatic Renewal of Complicated Contracts – contracts with a home security company can be very complicated and some even institute an automatic update policy, so that customers are enrolled in another term of service without ever being informed.

Note: Secur-Tek, Inc.’s yearly monitoring agreements can be discontinued with 30 days’ notice after the first year.

7.  Monitoring Problems – It’s not uncommon to find out that alarm systems have gone unmonitored or disturbances were not reported by the alarm company.

Note:  Secur-Tek, Inc. installed systems send test signals to verify that the alarm panel is communicating with the central monitoring station.  However, it is up to the customer to periodically test their system for normal operation.

8.  Lackluster Technicians – “morning” or “afternoon” windows for service calls create the necessity for a half-day’s cleared schedule.

Note:  Secur-Tek, Inc. schedules its service calls on hourly windows for the technician to arrive.  We strive to meet this scheduled appointment and hope the customer understands if a prior appointment causes the technician to be a little late.  The technician will always call if their appointment times change.

9.  Faulty Equipment – many home monitoring companies have come under fire for the sub-par equipment they provide at a premium price.

Note:  Secur-Tek, Inc. installs Honeywell security products and does not purchase inexpensive equipment at bulk or discounted rates.  Over 95% of Secur-Tek, Inc. systems are still in operation today with some over 20 years old.

10.  Poor Customer Service – The single biggest complaint about most alarm companies is that their customer service is completely incompetent or unfriendly.

Note:   Secur-Tek, Inc. prides itself in providing a high standard in customer service whether it’s a field technician, office employee or sales person.  By not locking in a customer to a long term contract, Secur-Tek, Inc. has to provide a quality service or the customer can look elsewhere.

Not all home alarm or security companies suck!  But there are plenty that do.  Please do your research and choose wisely!


This blog was brought to you by the good folks at Secur-Tek, Inc. located in Apex, North Carolina at 809 B Center Street.

Phone: 919 387 1800

Fax: 919 387 3727

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Half Term Fun

It’s with a mixture of pleasure and apprehension that we welcome this year’s first half-term holiday (11th – 19th February). If you’re lucky enough to be at home with the kids, we know how difficult it can be to keep them entertained for the entire week. Especially when there’s housework to be done as well.
Dirt Devil

The History of Bose

“Bose Corporation was founded in 1964 by Dr. Amar G. Bose, then professor of electrical engineering at the Massachusetts Institute of Technology. As an MIT grad student in the 1950s, Dr. Bose decided to purchase a new stereo system. He was disappointed to find that speakers with impressive technical specifications failed to reproduce the realism of a live performance.
The quest for better sound was on.

Extensive research in the fields of speaker design and psychoacoustics—the human perception of sound—led to the groundbreaking 901® Direct/Reflecting® speaker system in 1968. Its unprecedented approach to sound reproduction came much closer to the essence and emotional impact of live music, and won immediate acclaim.

The list of major Bose innovations continues to grow. Fourteen years of research led to the development of acoustic waveguide speaker technology, found in our award-winning Wave® radio, Wave® music system and Acoustic Wave® music systems. Acoustimass® speaker technology reshaped conventional thinking about the relationship between speaker size and sound, enabling palm-sized speakers to produce audio quality previously thought impossible from speakers so small.

Auditioner® audio demonstrator technology removed the guesswork from sound system design for arenas and other large venues. It allows builders, architects and facility managers to hear precisely what a Bose® system will sound like in their building, before any equipment is installed, even if the building only exists as a blueprint.

Bose Lifestyle® systems provided a welcome alternative to conventional component-based systems by offering fully integrated home entertainment solutions. Lifestyle® systems deliver award-winning performance and elegance from elements specifically engineered to work together.

The systems approach has paved the way for numerous Bose solutions, audio and beyond. Integrated systems account for the acclaimed performance of Bose automotive sound systems and Acoustic Noise Cancelling® headsets. The revolutionary Bose suspension system and ElectroForce® linear motion system rely on proprietary Bose software and hardware working together in harmony. All feature technologies available only from Bose.

Today, you can find Bose wherever quality sound is important. From the Olympic games to the Sistine Chapel. From NASA space shuttles to the Japan National Theatre. In the home and on the road, from large outdoor arenas to intimate neighborhood stores, restaurants and clubs, you can hear the realism of the most respected name in sound” -Bose

The Bose Blog

The Bose Philosophy

“Since Bose Corporation was founded in 1964 by then Massachusetts Institute of Technology Professor Dr. Amar G. Bose, the original philosophies and founding principles have not changed.

Bose maintains an exceptionally strong commitment to research, for it is within the discipline of research that yesterday’s fiction becomes tomorrow’s reality. We strive to identify things which, when made better, improve people’s lives.

But it’s more than just research. We aim for excellence in everything we do. From the way we run our business to our customer service. From the products to the owner’s manuals you’ll use to set them up. In everything we do, we truly believe that “good enough” is merely a starting point.

We’ve taken our commitment and our passion for innovation and applied them to developing unique sound solutions to meet virtually any audio challenge in any application, even the space program. While many of our products are designed for entertainment and home audio solutions, you’ll find Bose sound is prevalent in both the aviation and automotive industries, too.

We’ve also designed professional sound systems for many applications, including stadiums and auditoriums, houses of worship, retail businesses, department stores and restaurants.

Our commitment has served us well. Today, Bose has operations in the United States, Europe, Canada, Australia, Asia and South America.”

The Bose Blog