Frequently Asked Questions on Home Security Systems

FAQs on Home Security

Do you have questions about home security systems?  We asked our staff to answer some of our customer’s frequently asked questions – check the answers below.  

How often should I test my home security system?  We recommend you test your system once a month.

How do I test my monitored home security system? I don’t want to bother the police. We are glad you asked that!  First, call the 800 number on your sticker and tell the monitoring company to put your system on test, then activate your alarm and call monitoring company back to verify alarm signals were received.   

Who do I call for service on my Secur-Tek system? To set up a service call, please call our office at  919.387.1800. Secur-Tek stands by our products and the same reliable technicians install and service our systems.

Can Secur-Tek upgrade my system?  Yes, but it does depend on the type of system you have. If you have a Honeywell home security system, we can upgrade your system by adding remote monitoring, cameras, and gas, smoke and motion detectors. If you have another type of system, we still may be able to help you, just call for a consultation or contact us.

How many cameras are needed to have a complete home security system?  The number of cameras you may need to safeguard your home depends on your home design. We can add cameras to most security systems and offer a complimentary consultation where we take a look around your home and recommend how many cameras are needed and the locations to install them.

Should I have my home security system monitored?  Having and monitoring a home security system can increase your peace of mind, especially if you travel or have valuable items in your home. For more information, see our blog on monitoring.

How much does monitoring cost?  We offer reliable, low-cost monthly monitoring. Our monitoring starts at $21.95 for standard monitoring and $31.95 for cellular.

Do you require a three-year contract?  No.

How long is the monitoring agreement?  Our monitoring contracts are just for 1 year. We don’t require long-term contracts.

Can I monitor my security system myself?  We don’t recommend it. Our monitoring goes to a company that provides monitoring 24/7 and will contact the police, fire and medical emergency agencies. They are always there to call the authorities.

What type of remote services work with your home security systems?  You can view and run your system from your smartphone or iPad with Honeywell Total Connect Services.  

What types of systems are compatible with Secur-Tek’s low-cost monitoring?  We can monitor many types of systems. To determine if your specific system can be monitored, please call your office.

We hope you found this helpful. If you live in our service area and have further questions, would like an estimate on upgrading or monitoring your security system, please give us a call at  919.387.1800

Secur-Tek, Inc. serves all of Central NC, including the Raleigh-Durham-Chapel Hill area, Apex, Cary, Holly Springs, Fuquay-Varina, Pittsboro, Wake County, Chatham County, Durham County, Orange County, Harnett County.

To Monitor or Not Monitor – That is the Question

 

People often ask: If I have a security system with an alarm, why should I pay to have it monitored? There are many things to consider when determining if you need a security system and if it should be monitored. Taking the time to clarify your security situation and needs is essential for making an informed decision.

These variables should be considered when determining your security needs:

  • Do you have valuables such as jewelry, paintings, or irreplaceable family heirlooms in your home?
  • How about children, seniors or pets that are left alone during the day?
  • Do you travel frequently – for how long – is your workplace more than a 30 minute commute?
  • What are the physical properties of your home – do you have lots of bushes and trees or high visibility?
  • Are you near high traffic areas; do you have police patrolling?
  • Do you have a pool, fireplace or fire pit?

What monitoring does – While keeping burglars or prowlers out of your house and off your property is critical, minimizing loss through quick response time, fire detection, heat sensors, air quality and other features is also a great benefit.

How monitoring actually works – Basically, when your alarm is triggered, it sends a coded signal to the monitoring center. The security company will call your agreed upon pre-set number and ask for the password you have set – if they get no answer or the person doesn’t know the password, the police are immediately contacted. If a fire, flooding or air poisoning is detected the same routine is followed.

So why monitor your home if you have an alarm already installed?

The typical system will have a siren go off for approximately five minutes after it is tripped. If monitored and there is no emergency in progress, the alarm can be cancelled by giving the monitoring station your password. If a burglar or prowler trips the alarm, they usually leave the premise quickly. In many cases, the intruder will then hide and watch to see if there is any activity in the home, or if police/people arrive. If so, they typically will leave quickly to focus their efforts on an easier target — a non-monitored home

Low-voltage smoke detectors connected to your monitored alarm system give quicker response to smoke in your home than a neighbor seeing the flames shooting thru your roof — when it is too late to save your property or maybe someone’s life.

Tip: If you are away and unable to respond to an alarm, it is a good idea to have a relative, trusted neighbor, or friend know the code and meet the emergency responders if the alarm is tripped. They can let the police in and check to make sure nothing is missing; but are not to enter before the authorities arrive for their safety.

While there is a monthly cost to monitor your home or business, only monitored systems have professionals to help respond to emergencies 24/7. Once you assess your lifestyle, property parameters and situation, you may see that monitoring is the right choice for you.

If you have questions or would like to discuss your security system needs, please don’t hesitate to call us!

DARK, COLD DAYS OF WINTER – BRIGHTENED BY HONEYWELL’S TOTAL CONNECT

When the days get shorter, do you dread pulling into the driveway of a dark, cold home? Have you ever thought about how nice it would be if your cheery, warm bright home welcomed you instead?
It’s possible – you can experience increased convenience and safety without wasting energy — with a Honeywell Total Connect “smart home”.
As we move into fall and push our clocks back, it seems that getting home in the dark is the norm. Wouldn’t it be nice to turn select indoor and outdoor lights on or off automatically every time you arm or disarm your security system? You can do that with Honeywell Total Connect! Even better, you can tell your system to turn a set of lights on 30 minutes before you get home from work and another off an hour after you’ve gone to bed. You can program schedules for ambience, or security, and control your lights from any remote location.
If you are on the go, a “smart home” enables you to stay connected to your family, pets and property 24/7. You can receive real-time alerts (e-mails, text messages or video alerts) of important events such as a child arriving home from school, a pet leaving the house, a parent taking their medications or any recent system or sensor activity. It’s like having mobile control of your home in the palm of your hand!
And your system can help avoid some of life’s hassles and mishaps. Like when you’re at work and your kids or parents forget their house keys, or maybe you need a neighbor to pick up an important package and take it inside so it’s not on your porch for hours? Imaging unlocking the door from the comfort of your office with your smartphone or PC. As an enhanced security option, you can view camera feeds from your Skybell Video Doorbell on touchscreens, televisions, tablets, smartphones or PCs and keep an eye on your kids, pets, screen visitors at your entranceway and view activity occurring around the interior or exterior of your home whenever and wherever you want.
Finally, when your home enjoying a movie and you notice your child is out with the car and it is getting late, calm your worries with Honeywell Total Connect Tracking Services. This puts you in the driver’s seat – letting you know where your vehicles are and where they’ve been 24/7 – anytime, anywhere, from any web-enabled smart device! You’ll have real-time GPS location information at your fingertips – a great way to keep tabs on teenage drivers, elderly loved ones, or even assist in recovering missing vehicles and monitor or recover lost or stolen valuables. You can even get email or text alerts when vehicles exceed speed limits or predetermined geographic boundaries.
When your life is demanding, our Honeywell Total Connect system can help ease your mind and reduce the stress and worry of everyday life!
Call or contact the experts at Secur-Tek for more information or an estimate on a Honeywell Total Connect system for your home.

 

 
 
 

4 Amazing Security System Features You Should be Using

Home security systems are getting better all the time, and not just in keeping your home safe from burglars. Today’s security systems can also monitor many more things about your house, from water leaks to who’s at home.

Here are four features you’ll want to try:

Water Sensors – Remember that time you came home from vacation to find your laundry room flooded? What a mess. Avoid that situation from now on by installing environmental sensors in your kitchen, bathroom, laundry room, and basement. These detectors notify you when floods, leaks and extreme temperatures occur so you can take action and prevent serious wall or floor damage. Leaks also account for 10,000 gallons of water wasted annually — in one household.

Pet Friendly Sensors – People with pets at home often worry about their alarm system going off when Fido jumps onto the couch. While that used to be a problem, today’s motion sensors can be set to detect the difference between an intruder and your furry family member. Animals up to 100 pounds can move around your home without tripping the alarm. Plus, home security systems can help you keep an eye on our four-legged friends, alerting you to smoke, carbon monoxide, or other problems. Systems can even tell you if outdoor gates or kitchen cabinets are open.

Video – Video is becoming very popular and it’s easy to see why: you have eyes on your home 24/7. You can see who is at the door, when your kids get home, and keep an eye on babysitters or other in-home employees. For pet owners, a live video feed gives you the chance to check on Fluffy from your desk or phone. You can even get a text message, email or video alert when your dog walker or pet sitter arrives or if they didn’t show up.

Light Controls – Your home security system offers a way to program lights for different situations, including an off-and-on scenario while you’re away to make the home appear lived in. Forgot to turn off a light when you left? No problem. What’s also fun about this control is the ability to instantly turn off or on indoor and outdoor lights from your office computer or smartphone. You’ll never have to arrive at a dark house again.

Check out many more fantastic features of our home security systems or contact us to learn more about setting up your home automation.