Do you have questions about your home security system? We asked our staff to answer some of our customer’s frequently asked questions – check the answers below.
How often should I test my home security system? We recommend you test your system once a month.
How do I test my home security system if it’s monitored? I don’t want to bother the police. We are glad you asked that! First, call the 800 number on your sticker and tell the monitoring company to put your system on test, then activate your alarm and call monitoring company back to verify alarm signals were received.
Who do I call for service on my Secur-Tek system? To set up a service call, please call our office at 919.387.1800. Secur-Tek stands by our products and the same reliable technicians install and service our systems.
I received a system low battery alert. How do I replace the battery? If you’ve had a power outage, the main back up battery needs time to charge, so please allow time to recharge. If the battery is not able to recharge even after pressing the reset button on the keypad, open the control box using the key left on site to disconnect red and black battery leads. Bring the battery to Secur-Tek or a local battery store to purchase a new battery and reconnect red and black battery leads (allowing time for the battery to recharge if necessary). Or call Secur-Tek at 919-387-1800 to schedule a technician to change your battery — there will be a service charge in addition to the battery cost. Note: If you have a wireless system, please call the office for assistance in changing or scheduling a service visit to change batteries.
What type of remote services work with your home security systems? You can view and run your system from your smartphone or iPad with Honeywell Total Connect Services.
Upgrades and Cameras
Can Secur-Tek upgrade my system? Yes, but it does depend on the type of system you have. If you have a Honeywell home security system, we can upgrade your system by adding remote monitoring, cameras, and gas, smoke and motion detectors. If you have another type of system, we still may be able to help you, just call for a consultation or contact us.
How many cameras are needed to have a complete home security system? The number of cameras you may need to safeguard your home depends on your home design. We can add cameras to most security systems and offer a complimentary consultation where we take a look around your home and recommend how many cameras are needed and the locations to install them.
Should I have my home security system monitored? Having and monitoring a home security system can increase your peace of mind, especially if you travel or have valuable items in your home. For more information, see our blog on monitoring.
How much does monitoring cost? We offer reliable, low-cost monthly monitoring. Our monitoring starts at $21.95 for standard monitoring and $31.95 for cellular.
Do you require a three-year contract? No.
How long is the monitoring agreement? Our monitoring contracts are just for 1 year. We don’t require long-term contracts.
Can I monitor my security system myself? We don’t recommend it. Our monitoring goes to a company that provides monitoring 24/7 and will contact the police, fire and medical emergency agencies. They are always there to call the authorities.
What types of systems are compatible with Secur-Tek’s low-cost monitoring? We can monitor many types of systems. To determine if your specific system can be monitored, please call our office.
We hope you found this helpful. If you live in our service area and have further questions, would like an estimate on upgrading or monitoring your security system, please give us a call at 919.387.1800.
Secur-Tek, Inc. serves all of Central NC, including the Raleigh-Durham-Chapel Hill area, Apex, Cary, Holly Springs, Fuquay-Varina, Pittsboro, Wake County, Chatham County, Durham County, Orange County, Harnett County.